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Competências
Experiência
Customer & Technical Specialist
Sutherland Global Services (T‑Mobile)
2024-06 - 2026-01
Provided end‑to‑end technical support for T‑Mobile wireless products, handling device troubleshooting, activation and billing inquiries. Utilised CRM and order management systems to document interactions and process customer requests accurately. Coordinated with internal teams to resolve shipping and fulfillment issues, ensuring timely order delivery. Consistently met quality, productivity and customer satisfaction metrics while maintaining high service standards.
Customer Service Representative (Order Assistant & Management)
iQor Philippines
2021-08 - 2022-10
Delivered customer service and technical support for wireless products, resolving billing, account, payment, activation and device issues. Managed order placement, tracking, cancellations, returns, exchanges and refunds using CRM and order management tools. Documented all interactions and case resolutions accurately, meeting performance metrics for quality and productivity. Collaborated with internal teams to address shipping, delivery and fulfillment challenges, ensuring high customer satisfaction across phone, email and chat channels.
Formação
Bachelor Degree in Psychology
Idiomas
English
fluent
Filipino
fluent
Última atualização: há 2 meses