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Competências
Experiência
Customer Success Specialist
EXPOTECH SOLUTIONS
2025-11 -
Managed the full customer lifecycle for enterprise SaaS clients, from onboarding through renewal, using Monday.com workflows to accelerate time‑to‑value. Delivered tailored success plans, mitigated adoption barriers and analyzed usage metrics to drive measurable business KPIs. Conducted regular stakeholder presentations and operational support during major events, raising account NPS from +42 to +68. Achieved a 94% annual retention rate and generated 15% net expansion revenue through upsell opportunities.
Online Customer Service Assistant
ARGOS RETAIL
2024-06 - 2025-11
Handled 70+ daily omnichannel queries (chat, email, social) related to fast‑track delivery, stock availability and click‑and‑collect. Achieved a 95% CSAT score by swiftly resolving order escalations, processing refunds and managing lost parcel claims. Increased First Contact Resolution by 18% through direct coordination with regional distribution centres and store teams. Utilised CRM tools to track interactions and improve service efficiency.
Content & Product Specialist
SPRAYWARE LTD
2023-06 - 2024-11
Managed digital content production and social media campaigns on Meta platforms to boost brand visibility and drive traffic to the company website. Created engaging, targeted campaigns that promoted sales and supported rapid business growth. Balanced graphic design duties with social media management in a fast‑paced SME environment, delivering high‑quality visual assets on schedule.
Client Design Consultant (Freelance)
3D Designing & Prototyping
2022-09 - 2023-12
Oversaw end‑to‑end client lifecycle for hobbyist customers, providing bespoke concepting, design and prototyping services. Delivered custom replacement parts and body kits by leveraging the latest 3D printing technologies, ensuring high client satisfaction. Managed a portfolio of 22 trade‑show and conference organizer accounts, reducing onboarding time by 25% with customized Monday.com tracking workflows and achieving a 94% annual retention rate.
Idiomas
English
fluent
Última atualização: há 3 semanas