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12 anos de experiência

Competências

Relationship Management Account Management KYC AML Compliance Cross-selling Bank Operations Transaction Processing Customer Service Risk Management Process Improvement Team Coordination Workflow Optimization Communication Problem Solving Interpersonal Skills

Experiência

Relationship Manager

Habib Bank Limited

2014-01 - 2026-12

Managed and retained a portfolio of over 200 retail and corporate clients, delivering tailored banking solutions and enhancing loyalty. Resolved more than 10 complex customer issues daily, maintaining a satisfaction level above 95%. Led account opening processes for 200+ clients annually, ensuring strict KYC and regulatory compliance. Executed 50+ daily remittance transactions with full AML adherence and drove cross‑selling initiatives to increase product penetration and revenue. Coordinated with internal teams to streamline workflows, improving operational efficiency and service turnaround times.

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