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Competências
Experiência
Relationship Manager
Habib Bank Limited
2014-01 - 2026-12
Managed and retained a portfolio of over 200 retail and corporate clients, delivering tailored banking solutions and achieving a customer satisfaction rate above 95%. Led the account opening process for 200+ clients annually, ensuring strict KYC and regulatory compliance. Executed more than 50 daily remittance transactions with full AML adherence. Drove cross‑selling initiatives that increased product penetration and revenue contribution. Coordinated with internal teams to streamline workflows, reducing service turnaround time and improving operational efficiency.
Customer Service Officer
Habib Bank Limited
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Managed secure locker operations in line with bank security protocols and audit requirements, maintaining confidentiality of client assets. Ensured accurate documentation and compliance with risk control standards while delivering efficient customer service.
Operations Officer
Habib Bank Limited
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Supervised daily branch operations, guaranteeing smooth transaction processing and service delivery. Ensured compliance with internal policies, regulatory frameworks and operational risk standards. Supported clearing, settlements and account services with high accuracy, and identified process improvement opportunities to enhance operational performance.
Teller
Habib Bank Limited
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Processed high‑volume cash transactions in local and foreign currencies with precision. Managed cheque clearing operations in compliance with banking procedures. Delivered frontline customer service, maintaining accurate transaction records and adhering to strict security protocols.
Idiomas
English
fluent
Urdu
fluent
Portuguese
intermediate
Última atualização: há 3 semanas