Web Designer - Software Engineer

IEK DELTA

2020-01 - 2023-12

Designed and developed responsive websites using WordPress, creating custom plugins to extend functionality. Managed e‑commerce sites, handling product catalogs, payment integrations and SEO optimization. Collaborated with cross‑functional teams to gather requirements, implement UI/UX improvements and ensure timely delivery. Utilized CRM tools to track client interactions and support tickets, improving response times and customer satisfaction. Delivered project milestones within KPI targets, contributing to a 15% increase in online sales.

Partnered Streamer

Twitch.tv

2021-01 - 2023-12

Produced live streaming content focused on gaming and technology, building a community of over 5,000 followers. Managed channel branding, schedule planning and audience engagement using social media tools. Monitored analytics to optimize viewership and implemented sponsorship integrations, generating additional revenue streams.

Customer Support / Web Content Manager

Develi

2023-01 - 2024-12

Provided multi‑channel customer support via email, phone and live chat, resolving inquiries and technical issues. Maintained and updated e‑commerce website content, ensuring accurate product information and promotional materials. Utilized CRM systems to log interactions, monitor KPIs and generate performance reports. Coordinated with marketing and logistics teams to streamline order processing and improve customer satisfaction.

Coinbase Task US

2023-01 - 2024-12

Supported internal tasks related to cryptocurrency transactions and user onboarding. Assisted in data entry, verification processes and documentation compliance. Collaborated with the operations team to improve workflow efficiency.