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Competências
Experiência
Web Designer - Software Engineer
IEK DELTA
2020-01 - 2023-12
Designed and developed responsive websites using WordPress and custom plugins, ensuring optimal performance and SEO compliance. Integrated e‑commerce functionalities and managed product catalogs, resulting in a 20% increase in online sales. Utilized CRM tools to track customer interactions and support tickets, improving response times by 15%. Coordinated with marketing and IT teams to align technical solutions with business goals. Conducted regular site maintenance, updates, and security audits.
Task Specialist
Coinbase
2021-01 - 2023-12
Handled a variety of operational tasks for the Coinbase platform, focusing on user support and issue resolution. Managed inbound inquiries via email, phone and live chat, achieving a 95% satisfaction rating. Employed project management tools to prioritize tasks and meet monthly KPI targets. Collaborated with cross‑functional teams to troubleshoot technical problems and improve service workflows. Documented processes and contributed to knowledge‑base articles.
Web Designer
Develi
2023-01 - 2024-12
Created and maintained the company’s online presence, focusing on user‑friendly design and content management. Developed custom WordPress plugins to extend site functionality and integrated third‑party e‑commerce solutions. Provided ongoing customer support, handling inquiries and technical issues through CRM systems. Monitored site analytics and implemented improvements that boosted visitor engagement by 10%. Coordinated with marketing and sales departments to align web content with campaign objectives.
Idiomas
Greek
fluent
English
fluent
Última atualização: há 3 semanas