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6 anos de experiência

Competências

Customer relations Community management Content moderation Policy enforcement Data entry Quality control Priority and deadline management SLA/KPI tracking Conflict resolution Team collaboration CRM tools Social media management Back‑office systems Digital tools proficiency Cross‑functional communication

Experiência

Content Moderator – Trust & Safety (French and English market)

Teleperformance

2024-09 - 2026-09

Moderated user‑generated content on large‑scale mobile gaming platforms, strictly enforcing community guidelines and safety policies. Reduced toxic behavior and improved overall interaction quality through impartial decision‑making in sensitive situations. Consistently met deadlines, performance targets and quality standards while collaborating with product and policy teams.

Contract Data Entry Specialist (French‑speaking)

Super AI

2022-03 - 2024-05

Read and interpreted contractual documents to extract specific information, entering data accurately into internal systems. Ensured completeness and accuracy of entered data, meeting strict SLA requirements. Collaborated with the team to improve processes and efficiency, resulting in faster turnaround times.

Customer Advisor – Google Partner (French market)

Webhelp / Concentrix

2023-05 - 2024-06

Managed social media channels (Facebook, Twitter/X) and Google Play Store, responding to users via chat, email and phone. Handled crisis and conflict situations related to hardware devices, delivering high‑quality writing and synthesis in French. Moderated and managed an online community, ensuring compliance with brand guidelines and improving user satisfaction.

Idiomas

French

native

English

intermediate

Spanish