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Competências
Experiência
Content Moderator – Trust & Safety (French and English market)
Teleperformance
2024-09 - 2026-09
Moderated user‑generated content on large‑scale mobile gaming platforms, strictly enforcing community guidelines and safety policies. Reduced toxic behavior and improved overall interaction quality through impartial decision‑making in sensitive situations. Consistently met deadlines, performance targets and quality standards while handling high‑volume moderation queues.
Contract Data Entry Specialist (French‑speaking)
Super AI
2022-03 - 2024-05
Read and interpreted contractual documents to extract specific information, entering data accurately into internal systems. Ensured completeness and accuracy of entered data, meeting strict deadlines and quality controls. Collaborated with the team to streamline processes, improving overall efficiency and data validation speed.
Customer Advisor – Google Partner (French market)
Webhelp / Concentrix
2023-05 - 2024-06
Managed social media channels (Facebook, Twitter/X) and Google Play Store, responding to users via chat, email and phone. Handled crisis and conflict situations related to hardware devices, delivering high‑quality writing and synthesis in French. Moderated and managed an online community, ensuring adherence to brand guidelines and improving user satisfaction.
Formação
Baccalaureate + 2 years (CQP APS / SSIAP Level 3); In progress: 42 Lisbon intensive computer science / coding program
Idiomas
French
native
English
intermediate
Spanish
intermediate
Última atualização: há 3 semanas