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4 anos de experiência

Competências

Web Design WordPress Development Custom WordPress Plugins E-commerce CRM & Customer Management Customer Support IT Support Project Management Tools Article Editing Content Management Strong Communication Team Collaboration KPI Monitoring Live Chat Support Streaming on Twitch

Experiência

Web Designer - Software Engineer

IEK DELTA / School of Programming

2020-01 - 2023-12

Designed and developed responsive WordPress websites for e‑commerce clients, creating custom plugins to extend functionality. Utilised CRM tools to manage customer interactions and track performance metrics. Collaborated with design and marketing teams to ensure brand consistency and optimal user experience. Implemented project management methodologies to meet monthly KPI targets and delivered projects on time and within budget.

Customer Support & Web Content Manager

Develi

2023-01 - 2024-12

Managed daily customer inquiries via email, phone and live chat, ensuring high satisfaction levels. Maintained and updated the company’s e‑commerce platform, handling product listings and content editing. Coordinated with multiple departments to resolve issues and process invoices, contracts and service requests. Monitored performance against monthly KPI targets and contributed to performance‑based bonuses.

Partnered Streamer

Twitch.tv

2021-01 - 2023-12

Created and streamed gaming content, building a community of engaged viewers. Integrated custom WordPress plugins to showcase streaming schedules and merchandise on a personal website. Utilised social media and CRM tools to interact with followers and manage sponsorships.

Idiomas

Greek

fluent

English