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4 anos de experiência

Competências

Web Design WordPress Development Custom WordPress Plugins E‑commerce Management CRM & Customer Management Customer Support Project Management Tools IT Support Article Editing and Processing Strong Communication Web Content Management Streaming Content Creation KPI Monitoring Cross‑department Collaboration Target Achievement

Experiência

Web Designer - Software Engineer

IEK DELTA

2020-01 - 2023-12

Designed and developed responsive WordPress websites for e‑commerce clients, integrating custom plugins to extend functionality. Utilised CRM tools to track client interactions and ensure timely delivery of projects. Coordinated with cross‑functional teams, including marketing and IT support, to resolve technical issues. Managed project timelines using project management tools, achieving KPI targets and receiving performance bonuses. Delivered continuous website maintenance, updates, and performance optimisations.

Partnered Streamer

Twitch.tv

2021-01 - 2023-12

Created and streamed live gaming and tech content, building a community of engaged viewers on Twitch. Produced video assets, edited articles, and managed channel branding using WordPress and graphic design tools. Monitored audience metrics and adjusted content strategy to meet monthly KPI targets. Collaborated with sponsors and partnered brands, handling contracts and invoicing. Utilised strong communication skills to interact with viewers via chat, email, and live Q&A sessions.

Customer Support & Web Content Manager

Coinbase Task us

2023-01 -

Provide multilingual customer support via email, phone, and live chat for a fintech platform, handling inquiries about invoices, contracts, and services. Maintain and update the company’s e‑commerce portal, ensuring accurate product listings and seamless user experience. Use CRM tools to record interactions, monitor ticket resolution times, and generate performance reports. Collaborate with development and marketing teams to implement website enhancements and resolve technical issues. Consistently achieve monthly KPI targets, contributing to performance‑based bonuses.

Idiomas

Greek

fluent

English