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12 anos de experiência

Competências

Relationship Management Account Management KYC & AML Compliance Cross‑selling Customer Service Operations Management Transaction Processing Risk Management Process Improvement Team Coordination Workflow Optimization Communication Problem Solving Interpersonal Skills Regulatory Compliance

Experiência

Relationship Manager

Habib Bank Limited

2014-01 - 2026-12

Managed a portfolio of over 200 retail and corporate clients, delivering tailored banking solutions and achieving a customer satisfaction rate above 95 %. Led the account opening process for 200+ clients annually, ensuring strict KYC and regulatory compliance. Executed more than 50 daily remittance transactions with full AML adherence. Drove cross‑selling initiatives that increased product penetration and contributed to revenue growth. Coordinated with internal teams to streamline workflows and improve service turnaround times.

Customer Service Officer

Habib Bank Limited

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Managed secure locker operations in line with bank security protocols and audit requirements, maintaining confidentiality of client assets. Delivered efficient customer service while ensuring compliance with risk control standards. Produced accurate documentation and supported daily banking activities.

Operations Officer

Habib Bank Limited

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Supervised daily branch operations to ensure smooth transaction processing and high service quality. Ensured compliance with internal policies, regulatory frameworks and operational risk standards. Supported clearing, settlements and account services with high accuracy, and identified process improvement opportunities to boost operational performance.

Teller

Habib Bank Limited

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Processed high‑volume cash transactions in local and foreign currencies with precision. Managed cheque clearing operations in compliance with banking procedures. Provided frontline customer service, maintaining accurate transaction records and adhering to strict security protocols.

Idiomas

English

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