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Competências
Experiência
Sales Associate / Customer Outreach
Marc Nolan
2026-08 -
Engages customers on the sales floor to drive purchases and ensure a positive in‑person experience. Leads proactive outreach campaigns to generate interest, follow up on inquiries and build lasting client relationships. Communicates product details clearly, supporting informed buying decisions and repeat business. Utilises strong interpersonal and organizational skills to manage high‑volume customer interactions in a fast‑paced retail setting.
Customer Service Analyst
Kraft Heinz Ingredients
2022-03 - 2026-04
Managed critical customer service operations, coordinating with sales and logistics to expedite orders and maintain on‑time delivery rates. Processed account adjustments and reconciliations, ensuring accurate financial records. Produced monthly KPI reports for leadership, highlighting service delivery standards and trends. Led weekly cross‑functional meetings to address recurring challenges and cultivated long‑term client relationships through timely follow‑up.
Specialist
Kraft Heinz Ingredients
2021-01 - 2022-03
Maintained key customer databases and order entry systems, guaranteeing data accuracy throughout the order lifecycle. Proofed orders for pricing and discount accuracy before processing. Followed up on payment methods and outstanding invoices, reducing aging balances. Delivered responsive, detail‑oriented support to resolve individual customer issues quickly.
Quality Assurance Specialist
Illinois Lending Corporation
2019-01 - 2021-01
Produced weekly status reports for senior management, improving internal communication and response times. Co‑created the company’s first standardized training manual to ensure consistent onboarding. Conducted routine audits and QA reviews of operational processes, documenting issues with supporting screenshots. Refined existing procedures and developed new ones to enhance accuracy and completeness, while providing analytical support for special projects.
Accounts Receivable Specialist
Illinois Lending Corporation
2018-03 - 2019-01
Managed and reconciled customer accounts, reducing overdue balances through proactive outreach. Contacted customers via mail and phone regarding past‑due balances and payment status, improving collection rates. Supported the finance team with accurate record‑keeping and reporting.
Idiomas
English
fluent
Spanish
fluent
Última atualização: há 2 semanas