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4 anos de experiência

Competências

Administrative Support Customer Service Client Relations Email & Written Communication Data Entry Record Management Microsoft Office (Word, Excel, PowerPoint) Document & File Organization Internet Research Client Follow‑up & Coordination Time Management Problem‑Solving Adaptability Confidentiality Reliability

Experiência

Sales Associate

Security Bank Corporation

2024-01 -

Promotes and cross‑sells banking products such as savings accounts, loans and credit cards while pursuing branch sales targets. Educates clients on product features, benefits and application processes. Builds and maintains client relationships through proactive communication and timely follow‑ups. Ensures accurate client information and compliance with banking procedures.

Customer Service Specialist

Security Bank Corporation

2022-01 - 2024-12

Provided front‑line customer service by responding to inquiries, addressing concerns and assisting clients with banking needs. Processed deposits, withdrawals and other transactions with accuracy and efficiency. Maintained meticulous records and adhered to banking compliance requirements. Communicated professionally and coordinated client requests through timely follow‑up.

Deposit Pick‑up Teller

Security Bank Corporation

2020-01 - 2022-12

Managed deposit pick‑up services and handled cash transactions with high accuracy and professionalism. Followed strict bank policies, security procedures and operational requirements. Built client trust through reliable service, clear communication and consistent attention to detail. Ensured accountability and organization in handling transaction responsibilities.

Formação

Bachelor of Science in Business Administration – Major in Financial Management

Idiomas

English

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