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Competências
Experiência
Head of Sales & Marketing
Assembly Cloud Solutions (AWS Advanced Tier Services Partner)
2024-11 -
Built and lead a three‑person commercial team responsible for design, lead generation and community engagement across ANZ and international markets. Owns AWS partner channel development, enterprise full‑cycle sales and marketing strategy, closing A$0.5M personally in FY25‑26 (≈65% of company sales). Managed a pipeline of A$1.3M, achieving a 65% win rate (47 wins out of 72 deals). Implemented Reverse Selling Method and HubSpot CRM, and established forecasting and opportunity registration through the AWS ACE system. Promoted from Sales Development Manager within the first year, designing end‑to‑end pipeline tracking processes.
Founder
MatMetrics
2025-02 -
Designed and built a BJJ/grappling intelligence platform end‑to‑end, handling data pipelines, an ELO ranking engine, web application and admin tooling using an AI‑orchestrated development workflow. Conducted the Australian pilot, achieving early market traction and measurable user engagement. Managed product, engineering and AI development solo, demonstrating full‑stack technical leadership. Established the product roadmap and go‑to‑market plan for future scaling.
Enterprise Customer Success Specialist
Amazon Web Services
2022-08 - 2024-11
Provided premium support for AWS enterprise customers across ANZ and international regions, analysing account and billing data to identify cost‑optimisation and growth opportunities. Built trusted relationships that improved customer retention and expanded usage of AWS services. Co‑led cultural initiatives as Vice President of the Latinos@ANZ chapter, fostering community and diversity. Delivered strategic recommendations that resulted in measurable cost savings for multiple large accounts.
Founder & Director
Troop Transport & Logistics
2021-03 - 2023-12
Founded and scaled a transport and logistics operation serving enterprise customers across Sydney, NSW. Managed end‑to‑end operations, including fleet management, client acquisition and service delivery. Grew the business to a profitable operation before exiting in December 2023. Oversaw a team of drivers and logistics coordinators, implementing process improvements that reduced delivery times by 20%.
Inside Sales Coordinator
DMK Forest Products
2018-10 - 2019-11
Managed inside sales operations and coordinated customer accounts for a construction products distributor. Handled order processing, lead qualification and sales reporting, contributing to a 15% increase in quarterly sales. Collaborated with field sales and logistics teams to ensure timely fulfillment and high customer satisfaction.
Head of Customer Experience
Bravo Migration
2013-03 - 2018-08
Led a four‑person team delivering customer success and account management for an immigration and visa services business in Sydney. Delivered $3.5M in annual sales and grew qualified leads by 900% through targeted outreach and process optimisation. Maintained a 98% customer satisfaction rate across all accounts by implementing robust service standards and feedback loops.
Marketing Manager
Reach Recruitment
2012-07 - 2013-03
Developed and executed marketing and communications strategy for a recruitment firm, increasing brand visibility and lead generation. Managed digital campaigns, content creation and social media engagement, resulting in a 30% rise in qualified candidate applications.
Idiomas
English
fluent
Portuguese
native
Spanish
intermediate
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