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Competências
Experiência
Head of Sales & Marketing
Assembly Cloud Solutions
2024-11 -
Built and lead a three‑person commercial team covering design, lead generation and community engagement for ANZ and international markets. Owns AWS partner channel development and enterprise full‑cycle sales, closing A$0.5M in FY25‑26 which represents 65 % of company direct sales. Managed a pipeline of A$1.3M, achieving a 65 % win rate (47 wins from 72 deals). Implemented Reverse Selling Method and HubSpot CRM for pipeline forecasting and opportunity registration via the AWS ACE system. Promoted from Sales Development Manager within the first year and established end‑to‑end forecasting processes.
Founder
MatMetrics
2025-02 -
Designed and built a BJJ/grappling intelligence platform solo, creating data pipelines, an ELO ranking engine, web application and admin tools using an AI‑orchestrated development workflow. Launched an Australian pilot that achieved early market traction and user engagement. Managed product, engineering and AI development end‑to‑end, delivering a complete SaaS solution without external resources.
Enterprise Customer Success Specialist
Amazon Web Services
2022-08 - 2024-11
Provided premium support to AWS enterprise customers across ANZ and global regions, analysing account and billing data to identify cost‑optimisation and growth opportunities. Built trusted relationships that improved customer retention and satisfaction. Co‑led cultural initiatives as Vice President of the Latinos@ANZ chapter, fostering community engagement within AWS.
Founder & Director
Troop Transport & Logistics
2021-03 - 2023-12
Founded and scaled a transport and logistics operation serving enterprise clients in Sydney, overseeing end‑to‑end service delivery, fleet management and client relations. Grew the business from inception to a profitable operation serving multiple large‑scale contracts.
Inside Sales Coordinator
DMK Forest Products
2018-10 - 2019-11
Managed inside sales operations and coordinated customer accounts for a construction products distributor. Streamlined order processing and supported the sales team in achieving quarterly targets.
Head of Customer Experience
Bravo Migration
2013-03 - 2018-08
Led a 4‑person team delivering customer success and account management for immigration and visa services. Delivered $3.5M in annual sales and increased qualified leads by 900 %. Maintained a 98 % customer satisfaction rate across all accounts.
Marketing Manager
Reach Recruitment
2012-07 - 2013-03
Developed and executed marketing and communications strategies for a recruitment firm, enhancing brand visibility and lead generation.
Idiomas
English
fluent
Portuguese
fluent
Spanish
intermediate
Última atualização: há 2 semanas