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7 anos de experiência

Competências

Customer Service Transaction Processing Team Coordination Project Management Problem Solving Collaboration Interpersonal Communication Computer Proficiency Adaptability Attention to Detail

Experiência

Advisor 1

Concentrix

2026-01 -

Provides advisory support for the Project Wheelz initiative, handling client inquiries and guiding users through product features. Utilises CRM tools and internal knowledge bases to resolve issues efficiently. Coordinates with cross‑functional teams to ensure project milestones are met. Applies strong communication and problem‑solving abilities to maintain high customer satisfaction.

Business Process Delivery Associate / Transaction Processing Associate

AIG Shared Services

2015-09 - 2022-03

Processed high‑volume insurance transactions and supplied critical data to underwriting teams, ensuring timely resolution of customer concerns. Utilised proprietary processing platforms and Excel for data validation and reporting. Managed special projects, consistently meeting deadlines and receiving Perfect Attendance awards. Collaborated with team members and supervisors to improve workflow efficiency and maintain compliance with industry standards.

Formação

Bachelor of Science in Business Administration, Major in Business Management, Eulogio “Amang” Rodriguez Institute of Science and Technology (2010-2014)

Idiomas

English

fluent

Filipino