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Competências
Experiência
Quality Analyst – Content Moderation
2025-08 - 2026-03
Conducted quality audits on moderator decisions based on KPIs and internal guidelines. Collaborated with team leaders to enhance overall team performance. Monitored performance metrics and provided actionable feedback to improve accuracy and consistency. Utilized analytical tools to identify recurring issues and drive process improvements. Contributed to maintaining high compliance with platform policies.
Content Moderator – Trust and Safety
2019-12 - 2025-07
Reviewed and moderated high volumes of user‑generated content across multiple platforms, ensuring strict compliance with community guidelines and company policies. Provided detailed, actionable feedback to improve team accuracy and consistency. Identified recurring issues and contributed to process‑improvement initiatives. Escalated sensitive and high‑risk content appropriately and achieved high accuracy and productivity targets. Adapted quickly to frequent policy and workflow updates.
Formação
Master’s in Business Management & Digital Transformation, Faculty of Sciences and Techniques, Hassan 1 University; Bachelor’s in English Linguistics, Faculty of Letters and Human Sciences
Idiomas
Arabic
native
English
advanced
French
intermediate
Última atualização: há 2 semanas