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7 anos de experiência

Competências

Team Leadership Customer Service Conflict Resolution Inventory & Stock Management Cash Handling Cross‑Cultural Communication Lesson Planning Forklift Operation Teaching English Scheduling Training & Mentoring Warehouse Operations

Experiência

Manager

Cube Noir Coffee

2021-01 - 2024-12

Oversaw daily operations of a coffee shop, coordinating staff scheduling, inventory ordering and cash handling. Trained and supervised front‑of‑house employees on service standards and conflict resolution, improving repeat business. Handled customer complaints directly, maintaining the shop’s reputation. Managed part‑time remote duties alongside international volunteering, demonstrating strong multitasking and adaptability.

Volunteer English Teacher

Worldpackers (Foshan, China)

2024-02 - 2024-12

Designed and delivered English lessons to local students, adapting materials to varied proficiency levels. Built rapport with learners and host families, bridging language and cultural gaps. Utilised interactive activities to improve speaking confidence and monitored progress through informal assessments.

Volunteer English Teacher

Worldpackers (Bursa, Turkey)

2023-03 - 2024-01

Provided conversational and structured English instruction in a community setting, tailoring lesson plans to group needs. Coordinated with local hosts to schedule classes and integrate cultural content. Fostered a supportive learning environment that encouraged active participation.

Store Keeper & Forklift Operator

Class Supermarket, Kharkiv, Ukraine

2017-05 - 2019-12

Managed stock intake, storage and inventory accuracy for a supermarket warehouse, ensuring timely restocking of shelves. Operated forklift safely to load, unload and organise pallets following strict safety procedures. Collaborated with store staff to maintain optimal stock levels and reduce shrinkage.

Formação

Bachelor's Degree in Management and Business

Idiomas

Arabic

intermediate

French

intermediate

English

intermediate

Russian

intermediate

Spanish

intermediate

Portuguese

intermediate

Japanese

intermediate

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