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5 anos de experiência

Competências

Hotel Administration Front Office Support Guest Relations Reservation and Booking Management Complaint Handling Food and Beverage Service Housekeeping Operations Event Coordination Teamwork and Collaboration Professional Communication Food Safety and Hygiene Baking and Pastry Making Cake Decoration Time Management Customer Service

Experiência

Freelance Cake & Pastry Maker

Self‑Employed

-

Managed customer inquiries, orders and delivery timelines, ensuring specifications and quality expectations were met. Prepared custom cakes and pastries for various occasions, handling design, presentation and food‑safety standards. Coordinated multiple orders simultaneously, prioritising deadlines and accuracy while maintaining organized work areas. Handled feedback and order adjustments professionally to maximise customer satisfaction.

On‑the‑Job Training – Food and Beverage Department

Le Chef Incorporated, The Manila Southwoods Golf and Country Club

2026-05 - 2026-05

Welcomed guests and delivered professional service throughout the dining experience. Accurately recorded food and beverage orders and communicated them to kitchen and bar teams. Handled guest requests and provided information on menu selections. Assisted with dining area setup, buffet arrangement, table clearing and replenishment while maintaining hygiene and food‑safety standards.

On‑the‑Job Training – Housekeeping Department

Paseo Premiere Hotel

2026-03 - 2026-03

Supported daily housekeeping operations for guest rooms and public areas, including bed making, linen changes and amenity replenishment. Inspected rooms for cleanliness and reported defects or maintenance issues promptly. Responded to guest requests and coordinated with Front Office and Maintenance teams. Assisted with lost‑and‑found procedures in line with hotel policy.

Formação

Bachelor of Science in Hospitality and Management

Idiomas

English

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