Customer Service Advisor

2023-01 -

Providing high‑quality customer support in a fast‑paced environment, handling inquiries across phone, email and live chat, and maintaining strong client relationships. Utilizes CRM tools to track interactions and ensure timely resolution of issues. Consistently meets performance targets for satisfaction, response time and resolution rates.

Travel Advisor

Concentrix / SAS Airline

2020-11 - 2023-05

Assisted clients in planning and booking personalized travel experiences, using booking software such as Amadeus, Sabre and Galileo. Provided expert advice on destinations, travel insurance, visa requirements and local customs, managing itineraries and real‑time adjustments. Handled travel disruptions (cancellations, delays, emergencies) and consistently met or exceeded sales and customer satisfaction targets.

Customer Support Specialist

Foundever

-

Delivered outstanding service by handling inquiries, providing product information and resolving complaints via face‑to‑face, phone, email and live chat. Maintained deep knowledge of company offerings to give accurate advice, processed orders and returns using internal CRM tools, and contributed to team performance targets for satisfaction and resolution rates.