Technical Director - Managed Services

About the role

Huawei Mozambique is urgently hiring a Technical Director to lead the technical delivery and operational performance of Managed Services projects across RAN, Transmission, Core, IP and Network Operations. The role ensures network availability, reliability, performance and SLA compliance in line with customer requirements.

Key responsibilities

• Provide technical leadership for network operations, fault management, service assurance, optimization and major incident resolution.
• Manage technical relationships and escalations with key service provider customers.
• Drive network performance improvement, operational efficiency, automation and service quality initiatives.
• Oversee technical teams and ensure effective delivery of 24/7 network operations and maintenance.
• Manage technical risks, capacity requirements, network upgrades and service continuity.
• Ensure compliance with customer requirements, Huawei processes, telecommunications standards and applicable regulations.
• Provide technical direction on new technologies, network evolution and improvement projects.
• Develop technical capability through coaching, mentoring and performance management of engineering teams.
• Drive automation, digitalization and process improvements to reduce service-impacting incidents.
• Manage major incidents, emergencies and outages, including root-cause analysis and corrective actions.
• Promote preventive maintenance, network optimization and a culture of accountability, technical excellence and customer focus.

Required profile

• Degree in Telecommunications, Electrical Engineering, Information Technology or a related field.
• Extensive experience in Telecommunications Managed Services and Network Operations.
• Proven experience managing large-scale telecom operator projects and technical teams.
• Experience working with major service providers.

Required skills

• Strong technical knowledge of RAN, Core, Transmission/IP and network service assurance.
• Strong customer management, technical problem-solving and leadership skills.