Regional Network Operations Manager

About the role

This role reports to the Field Maintenance Director and is responsible for the day-to-day operation and maintenance of the network in a given region. It covers network performance, availability and operational KPIs, regional customer satisfaction, finance targets, and the management of the field maintenance team and its subcontractors.

Key responsibilities

• Manage daily routine network operation and maintenance, ensuring network performance, availability and operational KPIs are met.
• Own regional customer satisfaction and the region's finance targets.
• Manage field maintenance resources such as FME, riggers, generator technicians, generator towers, refuelers and the preventive maintenance team, and manage regional subcontractors for efficiency and compliance.
• Drive team performance, efficiency, quality and capability improvement, including as part of the business continuity plan.
• Receive O&M targets and strategy from the regional customer and Huawei HQ and ensure they are executed.
• Handle emergency cases to ensure quick recovery of network outages.
• Ensure compliance with processes and policies, including EHS, and present O&M value to Huawei and the regional customer.

Required profile

• Bachelor's degree or above in the ICT industry.
• Minimum 5 years of experience in carrier network O&M, with successful experience; experience with well-known companies is a plus.
• Willingness to relocate and travel, to work overtime and to work on public holidays as required by business needs.

Required skills

• Proficient knowledge of communications products, telecom O&M management and project management.
• CT O&M project management, personnel management, and internal and external communication management skills.
• PMP or eTOM certificate preferred.