IT Operations Manager

About the role

The IT Operations Manager will drive the technology strategy for our Mozambique operations, ensuring seamless integration, stability and performance of all IT services. You will lead a local team, collaborate with regional and global tech groups, and support the business in achieving its objectives through innovative IT solutions.

Key responsibilities

• Oversee day‑to‑day IT system operations in Mozambique, providing hands‑on support when needed.
• Implement and align IT strategies with business goals, managing projects to deliver on time and within budget.
• Ensure availability, stability and performance of core services (end‑user, infrastructure, network, applications).
• Own major incident management, root‑cause analysis and corrective actions.
• Execute IT service management processes for incidents, problems and changes.
• Lead, mentor and develop the local IT team, fostering a culture of continuous improvement.

Required profile

• 6‑8 years of experience in technology operations management, preferably in the CPG or FMCG sector.
• Proven ability to manage cross‑functional projects and influence stakeholders in a matrixed environment.
• Strong problem‑solving mindset and capacity to work independently under pressure.
• Experience managing technology suppliers and delivering services in resource‑constrained settings.

Required skills

• SAP
• Syspro
• IT service management (incident, problem, change)