Area Manager (Retail)

About the role

Hollywoodbets is looking for an Area Manager (Retail) based in Maputo. The post holder is responsible for the growth of the branches in their allocated area and for managing the operations so that they run smoothly. The role covers improving financial performance (sales, cost control, productivity and efficiency), resource planning, customer service, reporting and compliance with legislative and statutory policies.

Key responsibilities

• Develop and implement plans to reach forecasted growth and other targets, and review branch locations and possible relocations.
• Communicate financial targets to each branch and measure branch performance; partner with marketing to help branches reach their targets.
• Manage the budget and regional costs by reviewing each branch's costs and spotting irregularities and trends.
• Plan resource growth by building a pool of candidates to draw from when needed.
• Visit all branches regularly and ensure they operate optimally through sound people management: recruitment, on-boarding, training, payroll, attendance, performance and disciplinary procedures.
• Make sure new team members receive the necessary training before starting, and hold regular meetings with branch team leaders or managers on targets, challenges and solutions.
• Ensure branches comply with legislative requirements, reduce and resolve audit queries, and keep facilities, buildings and equipment well maintained and tidy.
• Perform branch inspections, handle daily and ad-hoc reporting, and proactively address customer complaints while building strong relationships with regular customers.

Required profile

• Valid driver's license.
• Management experience.
• A diploma or degree is advantageous; Matric is also mentioned.
• Only applicants meeting the stated minimum requirements will be considered.

Required skills

• Good financial management skills and accurate checking of processes and tasks.
• Ability to identify, analyse, organise and solve problems, and deliver results despite obstacles.
• Excellent people management and customer orientation skills.