Coverage Support Manager (CSM)

About the role

The Coverage Support Manager (CSM) works closely with the Relationship Manager (RM) to deliver comprehensive banking solutions to corporate clients. Acting as a key member of the client relationship team, the CSM supports sales research, needs analysis, and risk management while ensuring high‑quality service delivery.

Key responsibilities

• Support the RM in client solutioning, sales research and lead identification.
• Promote and cross‑sell vanilla banking products to existing clients, aiming for a 100 % solution rate.
• Liaise with product specialists (Electronic Banking, International Banking Division, Cash Solutions, etc.) to provide holistic solutions.
• Maintain contacts within client organisations and act as principal point of contact when the RM is unavailable.
• Coordinate introductions to other bank areas to broaden client coverage.
• Monitor client satisfaction surveys and implement actions to improve service.
• Identify potential new clients and maintain a prospect database.
• Arrange product presentations and conduct service reviews with clients.
• Resolve client concerns in partnership with the RM and Customer Services Consultant.
• Track transactions against Service Level Agreements and ensure timely follow‑up.
• Assist the RM with monthly portfolio analysis, fee income collection and income trend monitoring.
• Develop and execute a formal client calling plan, including weekly visits.

Required profile

• Experience supporting relationship managers in a banking or financial services environment.
• Strong analytical abilities and attention to detail for portfolio and income analysis.
• Excellent communication and interpersonal skills for client interaction and internal coordination.
• Proactive attitude with the ability to work independently and as part of a team.

Required skills

What we offer

• Opportunity to contribute to the growth of a leading African bank.
• Access to professional development resources and career progression pathways.
• Collaborative work environment focused on client success.