M-Pesa Relationship Manager

About the role

Vodafone is looking for an M-Pesa Relationship Manager to drive corporate client acquisition and deepen existing relationships within the corporate sector. You will be responsible for expanding the M-Pesa ecosystem, delivering innovative financial solutions, and ensuring high client satisfaction.

Key responsibilities

• Acquire new corporate clients and identify fresh business opportunities.
• Maximize upselling and cross‑selling within the existing client base.
• Collaborate with internal teams to set targets and align sales strategy with business objectives.
• Analyze market trends, articulate opportunities and threats, and ensure target achievement.
• Manage support teams to meet service level agreements and drive client satisfaction.
• Develop and monitor KPIs related to product performance, user engagement, and revenue growth.
• Build partnerships with fintech firms, banks, and other stakeholders to expand the M-Pesa offering.
• Ensure compliance with regulatory requirements and industry best practices.

Required profile

• Strong stakeholder engagement and management abilities.
• Previous experience in corporate sales or a similar sales environment.
• Proficiency in business process management and efficiency improvement.
• Innovative mindset capable of driving growth in a competitive market.
• Excellent reporting, analytical, communication, and interpersonal skills.
• Passion for technology, innovation, and financial inclusion.
• Academic background in Sales & Marketing, Management, or related fields.
• Understanding of API and monetisation concepts is a plus.

Required skills

• API