Front Office Manager

About the role

As the Front Office Manager at Anantara Bazaruto, you will be the heartbeat of the guest journey, turning arrivals into memorable stories. You will lead a team that delivers effortless luxury service while embodying the brand’s Thai‑inspired hospitality.

Key responsibilities

• Lead, coach and inspire the Front Office team to provide personalised, story‑driven guest experiences.
• Ensure seamless arrival, stay and departure processes for all guests, including VIPs.
• Uphold luxury service standards in a relaxed, barefoot resort environment.
• Train staff on storytelling, emotional connection and service excellence.
• Collaborate with other departments to create fully integrated guest experiences.
• Act as a visible brand ambassador, embodying the Anantara ethos in every interaction.

Required profile

• Proven leadership experience in front office operations within luxury hospitality.
• Strong understanding of front office systems, standards and operational procedures.
• Natural storyteller with excellent communication skills.
• Charismatic, confident and emotionally intelligent leader.
• Experience in remote or resort settings is an advantage.

Required skills

What we offer

• Competitive salary and benefits package.
• Opportunity to work with a globally recognised luxury brand.
• Career growth and development pathways.
• Unique lifestyle experience on an exclusive island setting.