Receptionist & Night Auditor

About the role

We are seeking a professional Receptionist & Night Auditor to join our front‑office team. You will be the first point of contact for guests, ensuring smooth check‑in and check‑out experiences while handling the hotel’s nightly financial reconciliation.

Key responsibilities

• Welcome guests, manage check‑in/check‑out and respond to enquiries.
• Handle reservations, amendments, cancellations and telephone calls.
• Perform the Night Audit, reconciling daily financial transactions, processing payments, issuing invoices and preparing cash deposits.
• Maintain accurate cash float balances and comply with audit procedures.
• Verify reservations, secure payment methods and maximise room occupancy.
• Generate and distribute daily operational and financial reports.
• Ensure guest data integrity in the Property Management System (PMS) and register maintenance requests.
• Address guest complaints promptly and coordinate with housekeeping, sales, revenue management and other departments.
• Promote high service standards and participate in training and continuous‑improvement initiatives.

Required profile

• High School Diploma (Grade 12) or equivalent.
• Computer literacy with proficiency in Microsoft Office Suite.
• Previous front‑office, reception or customer‑service experience is an advantage.
• Hospitality experience and knowledge of a PMS are desirable.
• Excellent verbal and written communication in Portuguese and English.
• Strong customer‑service orientation, organisational skills and attention to detail.
• Ability to work under pressure, manage multiple priorities and work night shifts, weekends and public holidays.
• Mozambican nationality.

Required skills

• Microsoft Office Suite
• Property Management System (PMS) knowledge

What we offer

• Competitive salary aligned with experience and responsibilities.
• Opportunities for personal and professional development.