Technical Director - Managed Services

About the role

Heading Moçambique is recruiting a Technical Director to lead its Managed Services business in Maputo. The role covers the technical delivery and operational performance of projects across RAN, Transmission, Core, IP and Network Operations, and ensures network availability, reliability and SLA compliance.

Key responsibilities

• Lead technical delivery and operational performance of Managed Services projects across RAN, Transmission, Core, IP and Network Operations
• Ensure network availability, reliability, performance and SLA compliance in line with customer requirements
• Provide technical leadership for network operations, fault management, service assurance, optimization and major incident resolution
• Manage technical relationships and escalations with key service provider customers
• Drive network performance improvement, automation and service quality initiatives
• Oversee technical teams and ensure effective delivery of 24/7 network operations and maintenance
• Manage technical risks, capacity requirements, network upgrades and service continuity
• Ensure compliance with customer requirements, Huawei processes, telecommunications standards and applicable regulations
• Provide technical direction on new technologies, network evolution and improvement projects
• Coach, mentor and manage engineering teams; drive automation, digitalization and process improvements
• Manage major incidents, emergency situations and outages, including root-cause analysis and corrective actions
• Drive preventive maintenance, network optimization and continuous improvement, and build a culture of accountability and technical excellence

Required profile

• Degree in Telecommunications, Electrical Engineering, Information Technology or a related field
• At least 5 years of experience
• Fluent English, spoken and written
• Extensive experience in Telecommunications Managed Services and Network Operations
• Proven experience managing large-scale telecom operator projects and technical teams
• Experience working with major South African service providers

Required skills

• Strong technical knowledge of RAN, Core, Transmission/IP and network service assurance
• Strong customer management, technical problem-solving and leadership skills