French Customer Care Representative – Remote

About the role

TalentWorldGroup is seeking French‑speaking Customer Care Representatives to provide remote support for a mobile phone rental service in France. You will handle inbound calls, answer user questions, and ensure a smooth, positive experience for customers.

Key responsibilities

• Answer inbound customer support calls related to mobile phone rentals.
• Provide clear, friendly, and professional communication in French and English.
• Resolve customer concerns efficiently and courteously.
• Accurately document each interaction in the internal system.
• Follow established processes and quality standards.

Required profile

• Fluent French (C2) and strong English (C1).
• Previous experience in customer support or call‑center environments.
• Proven ability to handle inbound calls and solve problems.
• Comfortable working independently in a fully remote setting.

Required skills

• Stable wired internet connection (LAN).
• Desktop or laptop running Windows 11 or macOS 14 (minimum 1.8 GHz processor, 8 GB RAM, 10 GB free disk space).
• USB wired headset.

What we offer

• Fully remote, flexible schedule (3–4 hours per day, Monday‑Friday, 09:00‑18:00 CEST).
• Freelance cooperation agreement with potential long‑term project work.
• Paid training (1 day) and performance‑based incentives.
• €11 per hour compensation.