IT Manager

About the role

Jhpiego Mozambique is looking for an IT Manager to lead its information technology function, ensuring staff in Maputo and the provincial offices have secure, reliable and modern technology that supports program delivery and efficient operations. The role acts as a trusted technology advisor to country leadership, covering service performance, cybersecurity and data protection, and the use of AI, automation and digital ways of working. It works closely with Jhpiego Global IT and with country departments and projects.

Key responsibilities

• Develop and implement an annual country IT work plan, advise management on technology risks and investment priorities, and write and update IT policies and procedures.
• Define an IT service catalogue with service levels, run a ticket-based helpdesk, negotiate and monitor SLAs with external providers, and report monthly on service performance.
• Implement and monitor security controls (multi-factor authentication, endpoint protection, encryption, patching), act as focal point for security incidents, run cybersecurity awareness and maintain backup, recovery and disaster recovery plans.
• Administer Microsoft 365 and other enterprise platforms, manage endpoints and mobile devices, and ensure secure remote access and reliable network connectivity, including resilient options for provincial sites.
• Promote the safe use of approved AI tools, build digital literacy, and identify and implement automation opportunities.
• Manage the IT budget, lead technical aspects of IT procurement, maintain an IT asset register and track licence renewals.
• Supervise and coach IT staff, set objectives, conduct performance reviews and deliver training.

Required profile

• Bachelor's degree in information technology, computer science, computer engineering, information systems or a related field; a master's degree is an advantage.
• At least 7 years of progressive IT experience, including a minimum of 3 years in a supervisory or IT management role (5 years may be considered with a relevant master's degree).
• Experience managing IT across multiple or geographically dispersed offices, including remote support.
• Hands-on experience with Microsoft 365, identity and access management, device management, backups and networks, and implementing cybersecurity controls.
• Experience with vendors, IT service contracts, licenses and SLAs; international NGO or donor-funded programme experience preferred.

Required skills

• Microsoft 365, Entra ID / Active Directory, device management, LAN/Wi-Fi/VPN networks
• Cybersecurity controls and incident response
• Preferred: ITIL 4, Microsoft 365, Azure, CompTIA Security+, CISM, CISSP, PMP, PRINCE2, CCNA

Applicants apply through the Jhpiego careers page with a single document containing a cover letter, resume and references. Selected candidates undergo a pre-employment background check. Competitive salary and a comprehensive benefits package are offered.