IT Operations Manager

About the role

The IT Operations Manager will lead the local IT team in Mozambique, ensuring the seamless integration and performance of all technology systems in line with the company’s tech strategy. This role works closely with regional and global tech partners to drive best practices and innovative solutions.

Key responsibilities

• Oversee day‑to‑day IT operations for Mozambique, providing hands‑on support when needed.
• Implement and support IT strategies that align with business objectives.
• Manage IT projects, ensuring they are delivered on time and within budget.
• Maintain availability, stability, and performance of core IT services (end‑user, infrastructure, network, applications).
• Own major incident handling, root‑cause analysis, and corrective actions.
• Ensure execution of IT service management processes (incident, problem, change).
• Provide leadership, mentorship, and talent development for the local IT team.
• Collaborate with Mozambique management and global tech teams to align technology with business strategy.

Required profile

• Strong project‑management experience with cross‑functional collaboration.
• Excellent communication skills and ability to engage stakeholders at all levels.
• Experience managing technology suppliers and influencing without authority in matrixed organisations.
• Problem‑solving mindset with pragmatic decision‑making.
• Ability to work independently in ambiguous, resource‑constrained environments.
• Exposure to ERP systems (e.g., SAP, Syspro) in a manufacturing or FMCG setting.

Required skills

• SAP
• Syspro
• IT service management (incident, problem, change)