Trust and Safety Analyst (Remote)

About the role

The Trust and Safety Analyst protects the integrity of our platform by identifying, assessing, and mitigating online risks. Working remotely, you will enforce community standards, investigate policy violations, and respond to emerging threats such as fraud, harassment, misinformation, and harmful content.

Key responsibilities

• Conduct in‑depth investigations of complex safety reports, including harassment, hate speech, misinformation, and illegal content.
• Apply and interpret internal policies with high accuracy, identifying gaps and proposing actionable updates.
• Collaborate with Product and Engineering to improve detection tools and reduce harmful content at scale.
• Analyze data to spot new abuse vectors (spam, scams, coordinated inauthentic behavior) and proactively escalate them.
• Handle sensitive user escalations in a trauma‑informed manner and serve as primary contact for high‑priority issues, law‑enforcement requests, and legal inquiries.
• Provide regular insights to Policy, Product, and Legal teams, translating trends into policy and product recommendations.

Required profile

• Minimum 3 years of experience in Trust & Safety, Risk Operations, or Intelligence Analysis within the tech/social‑media sector.
• Strong emotional intelligence and proven self‑care strategies for exposure to disturbing content.
• Fluent English with excellent written communication and the ability to explain complex policy decisions.
• Demonstrated ability to make high‑stakes decisions quickly, often with incomplete information.

Required skills

• Proficiency with Trust & Safety tools such as Salesforce and Jira.
• Experience with moderation dashboards and AI/automation workflows.
• Data analysis using Tableau, Looker, or basic SQL.
• Ability to interpret quantitative and qualitative safety metrics.