Membership Team Leader – Mozambique

About the role

We are looking for a Membership Team Leader to oversee the processing of member registrations, amendments and updates in Mozambique. The role ensures all membership activities are completed accurately and within defined service levels, supporting the Operations Manager and delivering high‑quality service to members.

Key responsibilities

• Assist the Operations Manager with finalising new groups on the system within 48 hours.
• Approve new members, print membership cards and scan employee forms within stipulated timeframes.
• Effect membership changes such as addendums, alterations and claims status updates.
• Review over‑age dependents, pending members and underwriting on a monthly basis.
• Monitor and update mobile web and payer portal information monthly to ensure quality service.
• Deliver membership communications and maintain up‑to‑date contact details, handling bounced emails.
• Manage online member registration and implement system enhancements for the membership module.
• Issue underwriting letters, approve suspensions and provide solutions for membership changes.
• Oversee premium loading for renewals and monitor the query system for member feedback.
• Ensure card stock compliance, report operational abnormalities and authorize exceptions.
• Provide feedback to internal auditors, file supporting documents and submit monthly reports.
• Monitor and evaluate other membership agents, innovate tools and promote a positive work environment.

Required profile

• Grade 12 qualification (Office Administration certificate advantageous).
• Minimum 2 years of administrative experience.
• Basic knowledge of membership administration processes, fund rules, card processing and customer service.
• Strong attention to detail and data‑capturing skills.
• Good verbal and written communication abilities.
• Ability to plan, organise and manage routine administrative tasks efficiently.
• Customer‑focused with teamwork and problem‑solving capabilities.
• Willingness to undergo training on company policies, procedures and systems.

Required skills

• Microsoft Office suite
• Membership administration systems
• Card processing tools