Head of Operations

About the role

The Head of Operations will lead the operational functions of the Mozambique Country Office, reporting directly to the Country Director and joining the Country Management Team. Based in Maputo, this permanent role ensures finance, administration, HR, IT, logistics, governance, compliance and risk management services support programme delivery.

Key responsibilities

• Lead finance, budgeting, grants management, administration, HR, logistics, procurement, IT and operational support.
• Ensure robust financial management, including forecasting, reporting, cash‑flow, payroll oversight and donor compliance.
• Strengthen internal controls, risk management and governance systems.
• Oversee donor grant financial management, reporting, forecasting and audit readiness.
• Maintain compliance with Mozambique legal, tax, statutory and NGO registration requirements.
• Manage procurement, contracts, vendor relations, asset management and facilities administration.
• Supervise office security systems and incident management.
• Partner with IT service providers to maintain secure technology infrastructure.
• Support project design and resource mobilisation through budgeting and financial analysis.
• Monitor partner and project financial performance and provide technical guidance.
• Coordinate external audits and maintain statutory, financial and donor documentation.
• Lead, mentor and develop finance, administration and HR teams.
• Build strong relationships with internal stakeholders, donors, auditors, legal advisors and government counterparts.

Required profile

• Significant senior‑level experience overseeing finance, administration, compliance and governance in an international or NGO setting.
• Proven track record in donor grant financial management and audit preparation.
• Deep knowledge of Mozambique legal, tax and regulatory requirements.
• Demonstrated ability to lead multidisciplinary teams and foster high performance.
• Strong stakeholder management skills with donors, government authorities and service providers.

Required skills